Tacit knowledge consists often of habits and culture that we do not recognize in ourselves. In the field of knowledge management the concept of tacit knowledge refers to a knowledge which is only known to you and hard to share with someone else, which is the opposite from the concept of explicit knowledge. Successful capture and exploitation of this knowledge leads to an edge over the competition.

The old strategies for efficiency improvements don't apply to those areas of a company that use this tacit knowledge; instead, a company must boost productivity by being more effective at what they do. As a result, the company will build talent-based competitive advantages that are difficult for rivals to duplicate. 

Tacit knowledge is not only peculiar to the company but also to the context of the event. The context of an event includes the circumstances and conditions which surround it; context is structured into three categories: information on the user (knowledge of habits, emotional state, biophysiological conditions, ...), the user’s social environment (co-location of others, social interaction, group dynamics, ...), and the user’s tasks (spontaneous activity, engaged tasks, general goals,...).  That is context-aware events and systems.

Context-aware systems refer to systems that can be aware of their environment or situation, and respond intelligently based on such awareness.  Ideally then a system should be able to change its structure, functionality or behavior to fit different environmental conditions.  The main goal of this context adaptation is to achieve ubiquity.  Ubiquity is the ability to be present everywhere or at several places. Ubiquity means enhancing usability of functionality in as many situations as possible.

Nowadays, adaptation needs to be considered as a key requirement for ubiquitous systems that envision environments where system and application functionality can be dynamically adapted to constantly changing situations, allowing the needs and desires of the user to step into the foreground.

Based on its software-supported methodology, L4 Semantic Networking (L4), Logical Business Systems strives to create context-aware systems of information flows to meet the individual information requirements of business units. 

In the Insurance and Finance industries this enhances decision making in the complex interactions encountered when assessing the feasibility and analysis for new products; the business processes for product development of new products; and the development of systems that ensure the supply of appropriate information to members of the sales teams. The result is an intelligent, context sensitive, set of frameworks to supply information for information critical business processes.   

Thus we can:

• Build L4 frameworks for analysts to examine all of the information needed to put together a potential new product.

• Build L4 frameworks to take potential products through a rigorous stage gate process to develop the product.

• Build L4 frameworks to guide the sales distribution team (career sales, independent brokers, banks, broker/dealers etc.) in the sale of the product.

•  And we have access to frameworks for claims management for those scenarios where a standard transaction based system does not meet the needs of claim adjudication.

L4 offers an integrated portfolio of tools for design and operative use of knowledge maps. This provides the opportunity to optimize the effectiveness of information retrieval through adoption of organization-specific contexts in a unique and pragmatic manner. With L4, one does not search for information, but is intuitively provided with the right information required for the actual working scenario. As a Web-based standard platform with an open architecture L4 optimizes access to diverse existing internal and external knowledge resources through one consistent and self-explanatory interface. By use of intelligent (web) services an optimized supply of information can easily be achieved in existing applications (CRM, ERP, etc.).

Owing to the unique and patent-pending features of L4 for context-sensitive structuring and mediation of information, users are given the opportunity to either deliberately extend their decision base or directly focus based on a certain demand. In this navigation process the actual interest of the user is detected by the system and implicitly used to filter and display the set of really relevant information – relevant with respect to the individual task of the user to ensure both appropriate action and to yield positive results.

Other frameworks include:

      Sales support for complex products with a high need for explanation.

      Supporting customer service in the front office or providing intelligent customer self services.

      Supporting decision making in risk-entailing processes.

      Portfolio management and consolidation in the IT organization.

      Competitive Intelligence.

      Strategic marketing and product planning.

      Corporate management and leadership.

 L4 consists of a complete suite of tools (Modeller, Networker and Indexer) to capture, display and modify content for whatever context is required by the organization.  It is through the use of this tool set that knowledge networks can quickly be built, and business frameworks displayed, using the skill sets of business analysts.